Right of withdrawal

If one of your items does not suit you, you may return it for an exchange or a refund. All returns must be made within 14 days of delivery, either by dropping off the package for free at our store, or by sending the package back, properly stamped and at your own expense, to the following address:

Bonbon Conceptstore SRL
Rue du couvent 9
4700 Eupen
Belgium

Exchanges

Exchanges are only possible for the same item in a different size or color. If the price of the item requested in exchange is higher than the item being returned, the balance must be paid. If it is lower, you will receive a voucher for the amount covering the price difference.

For exchanges, return shipping costs are always at your expense.

In the event of an order error, the new item will be shipped free of charge by Bonbon Conceptstore, provided that the returned items meet the exchange conditions above.

Returns

Items must be returned in their original packaging, accompanied by a copy of the invoice. Keep a copy of the shipping receipt, which will be mandatory in case of a dispute. We invite you to indicate the reasons for the return on the copy of the invoice to be enclosed with the package. Items that are damaged, soiled, worn, or otherwise not in a condition to be resold cannot be returned. In the event of excessive returns, Bonbon Conceptstore reserves the right to refuse subsequent orders.

For any further information, please contact us.

Useful links:

• Download the withdrawal form

• EU Consumer Rights Directive

https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083&rid=1

Baby Registry

→ Starting from the 5th month of pregnancy, you can schedule an appointment to create your baby gift registry in-store.

→ It takes place directly in-store so that you can see and touch the items before adding them to your list.

Our team provides professional and personalized advice, according to your needs and preferences.

→ This is a quick option for creating a baby registry without a prior appointment.

It is limited to items currently in stock at the store.

→ NO, no obligation!

Items that have not been purchased remain at the store (with some exceptions: strollers, furniture, personalized items, and clothing).

You can purchase items from the gift registry in two ways, depending on your preference:

  • Online: The registry is fully accessible via the website. Your friends and family can view the items, order, and pay directly in a few clicks. They then choose the collection method
  • In our physical store: Your loved ones can visit the store directly and purchase the item on-site. The item is then immediately removed from the available registry and reserved for the parents.

→ Two options: the gift can be picked up at the store by the person giving it, or left at the store for the parents to pick up themselves.

→ Yes, you can request changes by email. We review them on a case-by-case basis.

→ Generally 2 months after delivery, with your consent.

You will then receive a 10% voucher calculated on the total of the items gifted.