Here is a series of questions that answer most of your queries regarding our online shop.
If you cannot find the answer to your question, please do not hesitate to contact us.
What payment methods are available?
- Visa
- Mastercard
- Maestro/Bancontact
- Crypto ( ETH - BNB - BITCOIN - DOGE )
We accept Visa and Mastercard credit cards as well as Maestro/Bancontact debit cards. We use the online payment service Stripe, which offers 100% secure payment for Visa and Mastercard transactions, and Mollie for Maestro/Bancontact transactions.
What are the delivery terms?
Deliveries in Belgium are made within 2 to 3 working days for items available in stock.
Packages are protected in cardboard packaging with a "fragile" label for delicate items. These are collected from our warehouse by the professional transport company DPD for both Belgium and international shipments.
For any order placed before 5 PM, your order will be shipped the next working day for delivery to your home in Belgium within 48 hours at the latest.
Shipping costs in Belgium amount to €8.00 for light items under 20kg.
For larger packages, a shipping fee of €16 will be charged. Shipped packages are insured against loss, certain damages, and theft.
If I am not at home, how does the delivery work?
If you are absent during your delivery, the DPD driver will leave a delivery notice in your mailbox. This notice contains the contact details for the carrier, DPD. You simply need to contact them to schedule a new delivery. If you do not contact them via the delivery notice, DPD will automatically try twice more. If after the three attempts the delivery has not been successful, the package will be returned to us.
Is it possible to track my delivery?
Yes, at the end of the day, we send the tracking number for the package(s) to the customer's email address (provided during checkout). This information will help you locate your package. The number should be entered on the DPD carrier's website.
I live in France, do you also deliver to my country?
Orders can also be delivered abroad within 3 to 5 days depending on the country. For more information on this subject, do not hesitate to contact us; we will be happy to offer you a delivery solution adapted to your country.
Is it possible to collect orders?
Yes, you can place an order via our website and come to collect your item(s) at the Bonbon Conceptstore shop in Eupen. During your order, simply mention this at the second step of the shopping cart. Once your order is ready, we will contact you to let you know.
What are the delivery times for items not in stock?
The restocking time depends on the brand's replenishment. In case of doubt, you can always ask us for more details. If you have ordered one or more items not available in stock, we will ship them to you without delay as soon as these items are received in our warehouse.
If you have ordered an item in stock and one that is not, we will ship your entire order as soon as we receive the missing item.
If the item does not suit me, what is the procedure?
At Bonbon, we always try to provide clear and precise information to avoid disappointing our customers. However, if you are not satisfied with your order (disappointed customers are very rare ;-)), you have 14 days to withdraw after delivery of the item(s). The return of the item(s) is at the customer's expense, and the item(s) must be returned to us intact, in their original packaging. Upon receipt of the item(s), the refund will be made immediately to the customer's bank account.
Is Bonbon also a shop?
Yes, the Bonbon Conceptstore adventure started with a physical shop located in Eupen, Klosterstrasse 9 4700 Eupen, Belgium. You can even see some photos on the About Us page.
What are the shop's opening hours?
Bonbon Conceptstore is open from Tuesday to Friday from 10 am to 6 pm and Saturday from 10 am to 5 pm, without interruption. We also open on certain Sundays of the year, during holiday periods or open house events. For more info on upcoming special opening days, visit our Facebook page.
Do you have sales?
Yes, the annual sales are split into two periods: in summer and in winter. The summer sales take place from July 1st to July 31st and the winter sales from January 3rd to January 31st. During these periods, a selection of items is offered at a reduced price. To find great deals, we also have our outlet selection, which offers items from stock or clearance at attractive prices all year round.
Baby Registry
→ Starting from the 5th month of pregnancy, you can schedule an appointment to create your baby gift registry in-store.
→ It takes place directly in-store so that you can see and touch the items before adding them to your list.
Our team provides professional and personalized advice, according to your needs and preferences.
→ This is a quick option for creating a baby registry without a prior appointment.
It is limited to items currently in stock at the store.
→ NO, no obligation!
Items that have not been purchased remain at the store (with some exceptions: strollers, furniture, personalized items, and clothing).
You can purchase items from the gift registry in two ways, depending on your preference:
- Online: The registry is fully accessible via the website. Your friends and family can view the items, order, and pay directly in a few clicks. They then choose the collection method
- In our physical store: Your loved ones can visit the store directly and purchase the item on-site. The item is then immediately removed from the available registry and reserved for the parents.
→ Two options: the gift can be picked up at the store by the person giving it, or left at the store for the parents to pick up themselves.
→ Yes, you can request changes by email. We review them on a case-by-case basis.
→ Generally 2 months after delivery, with your consent.
You will then receive a 10% voucher calculated on the total of the items gifted.