Right of withdrawal

Right of withdrawal

If one of your items does not suit you, you can return it for an exchange or a refund. All returns must be made within 14 days of delivery, either by dropping the parcel off at our store free of charge, or by returning the parcel, duly stamped and at your expense, to the following address:

Bonbon Conceptstore SRL
Rue du couvent 9
4700 Eupen
Belgium

Exchanges

Exchanges are only possible on the same item in another size or color. If the price of the item to be exchanged is higher than the price of the item to be returned, a balance will be payable. In the opposite case, you will receive a voucher for the amount of the price difference. 

In the case of an exchange, you are always responsible for the return shipping costs.

In the event of an order error, Bonbon Conceptstore will ship the new item free of charge, provided that the returned items comply with the above exchange conditions. 

Returns

Items must be returned in their original packaging with a copy of the invoice. Keep a copy of the packing slip, which will be requested in the event of a dispute. Please indicate the reason for the return on the copy of the invoice enclosed with the parcel. Items that are damaged, soiled, already worn or not ready for resale cannot be returned. In the event of abusive returns, Bonbon Conceptstore reserves the right to refuse a subsequent order. 

 

For further information, please contact us .